Ironbark Decking 135x19mm Standard & Better Grade Pre Oiled - $14.50 /lm. Call Us To Discuss

Nationwide Timber Pty Ltd Terms and Conditions

Acceptance of Terms

Thank you for choosing Nationwide Timber Pty Ltd. By making a purchase from us, you agree to abide by our Terms and Conditons Policy (below), and also our Refund, Exchange, and Issue Policy, Privacy Policy, and Product Installation and Responsibility Policy; all of which can be viewed and accessed at the following links:

Refund, Exchange and Issue Policy
Privacy Policy
Product Information: Installation and Responsibility Policy

Website Operation and User Agreement

Nationwide Timber Pty Ltd operates this website, referred to herein as “we,” “us,” or “our.” Your use of this website and any services, information, tools, or content available through this site is governed by these Terms and Conditions. By accessing or purchasing products from our website, you engage in our Service, Supply, Goods, Materials, Timber or Product and agree to be bound by the terms and conditions outlined herein.

Your Responsibility as a User

To access our services, you must be of legal age in your state or province of residence. You agree not to use our products for any illegal or unauthorized purpose, complying with all applicable laws, including copyright regulations. Any violation of these terms will result in an immediate termination of your services.

You must ensure that the product and services are suitable for your purpose and your site.
Any information you provide will be relied on by us. You will be liable for any additional costs incurred if your representations are incorrect also regarding delivery of goods and returns.

We have the right to refuse re-supplying the product and liability for installation costs, or refunding your payment, at our discretion.

To the extent permitted by law, we exclude liability for negligence and for the indirect or any consequential losses.

If you have a complaint regarding the product, you must allow us access to your site to inspect.

General Conditions and User Responsibilities

We reserve the right to refuse service to anyone at any time for any reason. While we take measures to protect your data, you understand that your content may be transferred unencrypted and could be subject to changes to conform and adapt to technical requirements. Reproducing, duplicating, copying, selling, or exploiting any part of the Service without our express written permission is strictly prohibited.

Third-Party Links and External Content

Our Service may contain links to third-party websites. These third-party sites are not affiliated with us, and we do not have control over their content or practices. We are not responsible for any harm or damages related to your interactions with these third-party websites.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Privacy Policy and Data Protection

Your submission of personal information through our store is governed by our Privacy Policy, ensuring the protection of your data. Please review our Privacy Policy for detailed information.

Disclaimer of Warranties and Limitation of Liability

While we strive for a seamless user experience, we do not guarantee uninterrupted, secure, or error-free service. You agree that your use of the Goods supplied is at your sole risk. We shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of any products procured through the Service and supply of materials.

  • Nationwide Timber Pty Ltd expressly disclaims any warranties and limits liability, excluding responsibility for indirect or consequential losses.
  • Indirect, special, consequential, or exemplary damages are not covered, including loss of opportunity, revenue, profit, contract, goodwill, and losses arising from business interruption (e.g., contractor time on site).
  • Liability is disclaimed for damage, loss, or injury resulting from non-compliance with Goods instructions.
  • Unauthorized modification, improper maintenance or storage, and unintended use absolve Nationwide Timber Pty Ltd from liability.
  • Customers are encouraged to inspect Goods upon delivery and promptly report shortages, discrepancies, defects, wrong specifications, or similar issues.
  • Customers are required to report problems immediately within 24 hours of delivery to maintain liability coverage.
  • Non-compliance with this reporting timeframe may result in Nationwide Timber Pty Ltd not being held liable under Australian Consumer Law.

Nationwide Timber Pty Ltd, referred to as “the Company,” issues a comprehensive disclaimer regarding the sale of timber flooring, decking, cladding, engineered flooring, lining boards, and related products:

Warranties and Conditions:
Customers are hereby notified that warranties may be invalidated if damages occur due to factors such as improper installation, exposure to extreme weather conditions, alterations, usage of non-approved cleaning agents, failure to follow the installation instructions and guidelines provided by Nationwide Timber Pty Ltd, and lack of adherence to maintenance practices, including maintaining uniform moisture content.

Assessment Process:
In the event of a warranty claim, the Company will conduct a thorough assessment, considering adherence to installation guidelines, environmental conditions, compatibility with other materials, maintenance practices, and ensuring uniform moisture content. Customers must strictly comply with all provided instructions for installation, usage, and ongoing maintenance to remain eligible for warranty claims.

Limitation of Liability:
Nationwide Timber Pty Ltd’s liability is restricted to repair, replacement, or refund, with no obligation for the return of the product. This limitation extends to situations where products have been installed, altered, or used in part. Customers acknowledge that complete return may not be practical due to the nature of timber, and the Company is not responsible for any damages resulting from the inability to return the product.

Non-Returnable Situations:
Products may be deemed non-returnable in the following situations:

  1. Installation: Once the product is installed, partially or fully, it is considered accepted, and return is not applicable.
  2. Alterations: Products that have been altered or modified without the express written consent of Nationwide Timber Pty Ltd are not eligible for return.
  3. Compatibility Issues: The Company is not responsible for compatibility issues with other materials used in conjunction with its products.
  4. Non-compliance with Guidelines: Products that have not been installed, used, or maintained in strict accordance with the provided guidelines are not eligible for return.
  5. Lack of Uniform Moisture Content: Warranties may be affected if the moisture content of the product is not maintained uniformly according to the provided guidelines.

Return Conditions:
For any returns to be considered, the product must strictly be in the exact same condition as it was provided, ensuring no alterations, damages, or deviations from the originally supplied state.

In the context of the above policy, “extreme weather conditions” refer to environmental circumstances that deviate significantly from the standard or expected climate in the geographical region where the timber products are installed. This includes, but is not limited to:

  1. Temperature Extremes: Exposure to excessively high or low temperatures outside the recommended range for the specific timber product.
  2. Humidity Variations: Extended periods of unusually high or low humidity levels that exceed the recommended thresholds for the product.
  3. Excessive Moisture Exposure: Continuous or severe exposure to water, rain, or flooding that goes beyond the specified tolerance levels outlined in the product guidelines.
  4. Harsh Weather Events: Damage resulting from extreme weather events such as hurricanes, tornadoes, hailstorms, or similar natural disasters.

It is imperative for customers to consider the local climate and adhere to the recommended environmental conditions provided by Nationwide Timber Pty Ltd to ensure the longevity and performance of the timber products. Failure to protect the products from extreme weather conditions may impact the validity of warranties and limit the Company’s liability.

Timber, being a natural product, is subject to inherent variations in colour, grain, texture, and other characteristics. While Nationwide Timber Pty Ltd endeavors to supply timber products within specified standards, the nature of timber as a natural material means that certain variations are to be expected. Therefore, the Company provides the following explanation regarding the limited warranty coverage for timber products:

  1. Natural Variations: Timber is inherently variable due to factors such as growth conditions, age, and species. Natural variations in colour, grain patterns, knots, and texture are part of the unique character of timber and are not considered defects.
  2. Environmental Influence: The appearance of timber can be influenced by environmental conditions, such as exposure to light and air. Over time, timber may undergo changes in colour or surface characteristics as a natural response to its surroundings.
  3. Moisture Content: Timber is sensitive to changes in moisture content. While the Company ensures that products are supplied within specified moisture content standards, variations may occur after installation due to environmental factors. Customers are responsible for maintaining proper environmental conditions to mitigate potential changes.
  4. Limited Warranty: The limited warranty provided by Nationwide Timber Pty Ltd covers defects arising from the manufacturing process, but it does not extend to variations inherent in natural timber. The warranty is contingent upon proper installation, maintenance, and adherence to guidelines outlined by the Company.

Customers are encouraged to carefully inspect the timber products upon receipt and communicate with Nationwide Timber Pty Ltd about any concerns. It is essential to understand and appreciate the unique qualities of natural timber, recognizing that these characteristics contribute to the beauty and individuality of the material. The limited warranty is designed to address manufacturing defects and deviations from specified standards but does not encompass the inherent variations that are intrinsic to the natural properties of timber.

Customers acknowledge that non-compliance with maintenance instructions, including maintaining uniform moisture content, will impact the validity of warranties, releasing Nationwide Timber Pty Ltd from any liability associated with such non-compliance.
By engaging in a transaction with Nationwide Timber Pty Ltd, customers accept and agree to the terms outlined in this disclaimer. The Company reserves the right to update or modify these terms as necessary.

Images and Views Provided

Images on the website and supplied (including samples) by us are representations and examples of the product. Timber being a natural product you can expect variations to what is represented through images, samples and with discussions with our team.
Views provided from our team in identifying timber is by opinion only to the best of the individual’s ability and may be incorrect. When deciding on the product you choose to select from timber species to grading and size the responsibility falls on to the purchaser.
Once the product has been received and installed you have then accepted the terms outlined in Nationwide Timber Pty Ltd Policy on Timber Product Installation and Responsibility.

Merch, Utility and Cover Grade

Merch, Utility and Cover Grade in Flooring, Decking and Cladding is considered a seconds Grade under the Australian Competition and Consumer Commission (ACCC). When you may not be entitled to a remedy, “had a defect drawn to your attention before buying (such as goods labelled as seconds with their faults clearly marked)”
Merch, Utility and Cover grade denotes a seconds grade, characterized by each board having defects such as shorts (minimum size 400mm for flooring and 900mm for Decking and Cladding), miss machining, significant open gum veins and knots, and potentially unusable boards, necessitating a larger amount of waste depending on preference. It is imperative to inspect or thoroughly comprehend these grades before making a purchase. Payment made to the invoice serves as confirmation and acceptance of these conditions.
The use of application has to be suitable for this product under the customers discretion. If unable to inspect the product the purchase of these grades is subject to your decision, liability and discretion.

Modifications and Changes

We reserve the right to modify or discontinue the Service, including changes in product prices, at any time without notice. We are not liable for any modification, price change, suspension, or discontinuance of the Service.

Product Descriptions and Availability

We make efforts to provide accurate product descriptions; however, we cannot guarantee the accuracy, completeness, or reliability of the product information. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. Any offer for products or services is void where prohibited.

Nationwide Timber Pty Ltd takes all reasonable care in preparing invoices and orders but do not accept any responsibility for any errors or omissions on our quotation or invoices. The customer must check before payment is made.

It is your responsibility to carefully check and confirm all items, quantities, and measurements before payment of invoice to Nationwide Timber Pty Ltd.

On all orders placed the customer will be solely responsible and bear full responsibility for ensuring the accuracy of all items, quantities and measurements and that they comply with any descriptions and products specifications provided.

Billing and Account Information

We reserve the right to refuse any order placed with us and may limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information.

Payment Terms

  1. Full Payment in Advance:
    – Customers are required to make full payment in advance before materials are provided.
  2. Order Confirmation:
    – Step 1: Choose and confirm your order.
  3. Invoice Verification:
    – Step 2: Confirm your product selection on the invoice is correct.
  4. Product Information Review:
    – Step 3: Read all relevant information regarding your product selection to ensure its appropriateness for your application.
  5. Installation Guide and Warranty:
    – Step 4: Read the provided Installation Guide and Product Warranty for comprehensive information.
  6. Terms and Conditions:
    – Step 5: Familiarize yourself with Nationwide Timber Pty Ltd’s Terms and Conditions.
  7. Payment Confirmation:
    – Step 6: Make payment.
  8. Acknowledgment of Terms:
    – Step 7: By making payment, you acknowledge and accept the terms and conditions outlined under Nationwide Timber Pty Ltd Terms and Conditions.
  9. Processing and Delivery:
    – Step 8: Product processing, from ordering to packing, occurs only after payment has been received and cleared.
  10. Cancellation Policy
    – If you wish to cancel your order before collection or delivery, assistance will be provided, but you may be required to cover Nationwide Timber Pty Ltd costs.
  11. No Refund on Custom Orders:
    – No refund is available for custom-made or special-order products if cancelled prior to supply.

These steps ensure a clear and structured payment process, emphasizing the importance of understanding and accepting the terms and conditions before completing the transaction.

Quotations and Orders

All quotations are valid for 30 days and for the full original quantity only. The latest quote supersedes all previous quotes provided and is subject to availability. Lead times, price or availability are subject to change without notice and are not binding.

User Submissions and Prohibited Uses

You are responsible for any content you submit. Prohibited uses of our site include unlawful activities, harassment, uploading viruses, or interfering with the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited uses.


You agree to indemnify and hold Nationwide Timber Pty Ltd, our affiliates, and partners harmless from any claims, expenses, or damages arising from your breach of these Terms of Service or violation of any law or third-party rights.

Changes to Terms of Service

We may update these Terms of Service at any time without notice. It is your responsibility to review this page periodically for changes. Your continued use of the Service following any changes constitutes acceptance of the updated terms.

Product Representation and Responsibility

Images and samples provided on the website serve as representations and examples of our products. As timber is a natural material, variations should be expected. Decisions regarding timber species, grading, size, and installation are the responsibility of the purchaser. Upon receiving the product, you accept the terms outlined in Nationwide Timber Pty Ltd Policy on Timber Product Installation and Responsibility.

Prices and Supply

Information provided on the site may contain typographical errors or inaccuracies. We reserve the right to correct errors, update information, or cancel orders if necessary. It is your responsibility to monitor changes to our site.

Severability and Termination

If any provision of these Terms of Service is deemed unlawful or unenforceable, the remaining provisions shall remain valid. The obligations incurred prior to termination will survive the termination of this agreement. We reserve the right to terminate the Service for any violation of these terms.

Entire Agreement and Governing Law

These Terms of Service constitute the entire agreement between you and Nationwide Timber Pty Ltd, governing your use of the Service. They are governed by the laws of Australia.

Contact Information

For any questions or inquiries, please contact us by email or call 1300 333 455.

Thank you for choosing Nationwide Timber Pty Ltd. We appreciate your business and look forward to serving you!

This document is recognized as the intellectual property of Nationwide Timber Pty Ltd, in accordance with Australian law. No duplication or distribution is permissible without explicit written consent from Nationwide Timber Pty Ltd, as stipulated by Australian intellectual property regulations.


    Google reCAPTCHA | Privacy | Terms